Terms & Conditions

Last Updated: August 2026

Welcome to PTONGLOBAL. These Terms & Conditions govern your use of our e-commerce website and the purchase of PTONGLOBAL Anti Slip Gel and related products. By accessing our website, placing an order, or purchasing our products, you agree to these Terms & Conditions.

Please read the following terms carefully before using our website or purchasing Anti Slip Gel online.

1. About PTONGLOBAL

PTONGLOBAL provides Anti Slip Gel designed to help improve grip and reduce slipperiness on suitable surfaces. Through our e-commerce website, customers can view product information, check availability, place orders, make payments, and access relevant customer support.

Product results can vary depending on the type of surface, surface condition, preparation, application method, usage, and environmental conditions.

2. Product Information

We make reasonable efforts to ensure that all information regarding PTONGLOBAL Anti Slip Gel, including product descriptions, images, specifications, application information, packaging, pricing, and availability, is accurate.

However:

  • Product packaging or appearance may be updated without prior notice.
  • Colours shown on screens may vary from the actual product.
  • Product effectiveness may vary depending on the surface and application.
  • Customers should check product suitability before applying it to the complete surface.
  • Instructions provided with the product should be followed carefully.

We recommend testing the anti-slip treatment on a small, less-visible area before full application.

3. Product Usage

PTONGLOBAL Anti Slip Gel must be used according to the instructions provided on the product packaging, label, or accompanying documentation.

Customers are responsible for:

  • Checking whether the product is suitable for their intended surface.
  • Preparing and cleaning the surface correctly.
  • Following recommended application procedures.
  • Using appropriate protective equipment where instructed.
  • Keeping the product away from children and unauthorized users.
  • Storing the product according to the provided instructions.

PTONGLOBAL is not responsible for damage resulting from incorrect application, misuse, improper surface preparation, unauthorized modification, or use contrary to the supplied instructions.

4. Orders and Acceptance

When you place an order through our website, you agree that all information provided during checkout is accurate and complete.

An order confirmation does not necessarily mean that the order has been finally accepted. PTONGLOBAL reserves the right to cancel or refuse an order in situations including:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment failure
  • Suspected fraudulent transactions
  • Incorrect shipping information
  • Technical or system errors

If payment has already been received for an order that we cancel, the applicable amount will be refunded according to our refund procedures.

5. Pricing

All prices for PTONGLOBAL Anti Slip Gel and other products are displayed on the website in the applicable currency.

Prices may change at any time without prior notice. Changes will not normally affect orders that have already been confirmed, except where required because of an obvious pricing or technical error.

Taxes, shipping charges, delivery fees, or other applicable costs may be displayed separately during checkout.

6. Payment

Customers must use the payment methods available on our website at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method. Orders may be processed only after successful payment authorization where advance payment is required.

PTONGLOBAL does not guarantee uninterrupted availability of third-party payment gateways or banking services.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe displayed on our website or communicated after purchase.

Delivery times are estimates and may be affected by:

  • Customer location
  • Courier availability
  • Public holidays
  • Weather conditions
  • Transportation delays
  • Incorrect or incomplete delivery details
  • Events beyond our reasonable control

Customers are responsible for providing a complete and accurate delivery address and contact information.

8. Returns, Refunds and Cancellations

Returns, refunds, exchanges, and cancellations are subject to our applicable Return & Refund Policy.

Customers should inspect the package after delivery. If the product is damaged, defective, incorrect, or has another eligible issue, please contact PTONGLOBAL customer support within the period specified in our Return & Refund Policy.

Products that have been opened, used, applied, altered, or damaged after delivery may not be eligible for return unless required by applicable consumer law.

9. Anti-Slip Performance Disclaimer

PTONGLOBAL Anti Slip Gel is intended to improve surface grip when correctly selected and applied. However, no anti-slip product can guarantee that slips, falls, injuries, or accidents will never occur.

Performance may depend on factors such as:

  • Surface material
  • Surface condition and age
  • Cleaning and preparation
  • Application technique
  • Amount of product used
  • Footwear
  • Water, oil, dirt, or other contaminants
  • Maintenance and cleaning practices
  • Environmental conditions

Users should continue to follow appropriate safety and maintenance procedures after application.

10. Website Usage

You agree not to misuse the PTONGLOBAL website. You must not attempt to:

  • Gain unauthorized access to our website or systems.
  • Introduce viruses, malware, or harmful code.
  • Interfere with website functionality.
  • Use website content for unlawful purposes.
  • Copy or commercially exploit protected content without authorization.
  • Submit fraudulent orders or payment information.

We reserve the right to restrict access where misuse or unlawful activity is suspected.

11. Intellectual Property Rights

Unless otherwise stated, website content including the PTONGLOBAL name, branding, logos, product photographs, graphics, text, product descriptions, designs, and other materials belongs to PTONGLOBAL or its respective licensors.

Such material may not be copied, reproduced, distributed, modified, or commercially used without appropriate permission.

12. Limitation of Liability

To the extent permitted by applicable law, PTONGLOBAL will not be liable for indirect, incidental, special, or consequential loss arising from misuse of the product, incorrect application, unsuitable surfaces, failure to follow instructions, or circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude rights or liabilities that cannot legally be excluded under applicable consumer protection laws.

13. Third-Party Services

Our website may use third-party services including payment gateways, shipping providers, analytics services, and other technology providers.

PTONGLOBAL is not responsible for the independent terms, privacy practices, availability, or actions of third-party websites or service providers.

14. Privacy

Personal information collected through our website is handled according to our Privacy Policy and applicable data protection requirements.

By using our website, you acknowledge that certain information may be required to process orders, payments, deliveries, customer support requests, and other e-commerce activities.

15. Changes to These Terms

PTONGLOBAL may modify these Terms & Conditions periodically to reflect changes to our products, services, website, business practices, or applicable legal requirements.

The latest version published on our website will apply from its stated effective or updated date.

16. Governing Law

These Terms & Conditions will be governed by the laws applicable to PTONGLOBAL’s business operations and the customer’s transaction, subject to mandatory consumer protection rights and other applicable laws.

17. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Shukra
Email:  info@ptonglobal.in
Address: Ahmedabad
Website: https://ptonglobal.in/