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At Ptonglobal, we strive to provide high-quality Ptonglobal Anti Slip Gel and related products to our customers. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are committed to helping you with a suitable return, replacement, or refund in accordance with this policy.

1. Eligibility for Returns

A return or replacement request may be accepted in the following situations:

  • The product received is damaged during delivery.
  • The wrong product was delivered.
  • The product has a manufacturing defect.
  • The product received is significantly different from the product ordered.
  • The product meets any other return condition specified by Ptonglobal.

Products must generally be unused, unopened, and in their original packaging unless the issue itself requires opening the product for inspection.

2. Return Request Period

Customers should contact Ptonglobal within 7 days of receiving the order if they wish to report a damaged, defective, or incorrect Anti Slip Gel product.

Requests submitted after the applicable period may not be eligible for return, replacement, or refund.

3. Damaged or Incorrect Products

If you receive a damaged or incorrect Ptonglobal Anti Slip Gel, please contact our customer support team as soon as possible.

For verification, we may request:

  • Order number
  • Photographs of the product
  • Photographs of the outer packaging
  • Shipping label
  • Unboxing video, if available
  • Description of the issue

This information helps us investigate the issue and process your request efficiently.

4. Non-Returnable Products

Products may not be eligible for return if they:

  • Have been used or applied after delivery
  • Are damaged due to improper use or handling
  • Are returned without the original packaging
  • Are damaged after delivery due to customer handling
  • Are returned without prior approval from Ptonglobal
  • Do not meet the applicable return conditions

5. Refund Process

Once the returned product is received and inspected, Ptonglobal will determine whether the product qualifies for a refund.

If approved, the refund will generally be processed through the original payment method or another appropriate method available for the order.

The time required for the refund to appear in the customer’s account may depend on the payment provider or bank.

6. Replacement

Where applicable, Ptonglobal may offer a replacement for a damaged, defective, or incorrectly delivered Anti Slip Gel product.

Replacement availability may depend on product stock and the specific circumstances of the request.

7. Shipping Charges for Returns

If the return is approved because the product was damaged, defective, or incorrectly supplied by Ptonglobal, we may provide an appropriate resolution for the applicable return shipping cost.

Returns arising from customer-related reasons may be subject to applicable shipping or handling charges.

8. Order Cancellation

Customers may request cancellation before the order has been dispatched. Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return process.

9. Refund Exceptions

Refunds may not be provided for products that have been used, improperly stored, damaged through misuse, or returned without meeting the requirements of this policy.

10. Contact Us

If you have questions about these Terms & Conditions, please contact us:


Email:  info@ptonglobal.in
Address: Ahemdabad
Website:  https://ptonglobal.in/

We recommend keeping your order number and purchase details available when contacting us.